Create, Maintain, & Manage Content
The NiCE Knowledge Management platform enables you to publish with WYSIWYG authoring, organize, maintain, and optimize your content.
Content Tools in Dashboard: Content ID Manager | Draft Manager | Link Manager | Page Classification Manager | Path Manager | Find & Replace | Media Manager
- Authoring
- Create and maintain content, manage workflows, and apply custom objects.
- Site Organization
- Manage site structure, configure permissions and privacy, organize content, and create paths for guided navigation.
- Content Maintenance
- Move content, set up page subscriptions & notifications, manage links, and monitor content quality.
- Analytics
- Reports deliver insight into the usage and efficiency of your content.
- Search
- Search within NiCE Knowledge Management and make your content available to search engines.
- Change search bar input field placeholder
- Intelligent Search
- NiCE KM Generative Search
- Google search index
- Hide file attachments from search results
- Hide URL from search results list
- Optimize content for search
- Prevent GPTBot from accessing your site
- Remove the Category and Guide Filter
- Control page indexing with robots meta tag
- Self-Service Style Guide
- Follow a style guide to optimize customer self-service content for users.
- Media Manager
- Media Manager centralizes media assets from across your site in one place to make them easier to find, manage, and update.