Using Analytics and Reports
Working with reports and analytics to achieve customer insights.
- Common Metric Terms and Definitions
- Definitions for common metrics found in NiCE KM Analytic reports.
- Downloadable Reports
- Some NiCE KM reports include the option to download a CSV of the data.
- Export and Download Options for Reports
- Admin users can download, send immediately via email, or schedule emails of report data.
- Merge Expert report CSVs
- There are many ways to merge and dissect your data. This tutorial guides users through merging various NiCE KM report CSVs.
- Reports unavailable - 401 error
- Troubleshooting for authentication 401 error - "You are not authenticated to view this page."
- Unzip downloaded .gzip, csv.gz, or .zip file
- Some NiCE KM reports download as a .zip file into your default downloads folder.