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On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

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Reports unavailable - 401 error

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Troubleshooting for authentication 401 error - "You are not authenticated to view this page."

 Contribution-Reports-401-error

The report service, powered by Looker, has maintenance hours on Sunday and Wednesday 4am-6am UTC (9pm-11pm Pacific). If outside scheduled maintenance hours, try these resolutions.

1-hour timeout period

Issue: Reports time out after 1 hour of inactivity.

Resolution: Refresh your browser.

Third-party cookies required

Issue: Browser settings or extensions that block third-party cookies prevent the report service from working because it uses cookies for authentication. Some browsers and ad blocker extensions block third-party cookies by default.

Resolution: Modify browser or extension settings to allow third-party cookies for your NiCE KM site domain.

  • In Safari, deselect the Website tracking setting.
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