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Reports unavailable - 401 error

Troubleshooting for authentication 401 error - "You are not authenticated to view this page."


The report service, powered by Looker, has maintenance hours on Sunday and Wednesday 4am-6am UTC (9pm-11pm Pacific). If outside scheduled maintenance hours, try these resolutions.

1-hour timeout period

Issue: Reports time out after 1 hour of inactivity.

Resolution: Refresh your browser.

Third-party cookies required

Issue: Browser settings or extensions that block third-party cookies prevent the report service from working because it uses cookies for authentication. Some browsers and ad blocker extensions block third-party cookies by default.

Resolution: Modify browser or extension settings to allow third-party cookies for your Expert site domain.

  • In Safari, deselect the Website tracking setting.


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