Knowledge

On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

Analytics

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Reports deliver insight into the usage and efficiency of your content.

NiCE KM reports are only available for Seated members with an Admin role.

Contribution Reports
Reports to understand how your contributors create and edit content.
Customer Experience Reports
Reports to understand how customers and agents are consuming content.
Site Reports
Reports to understand activity across your site.
Using Analytics and Reports
Working with reports and analytics to achieve customer insights.
Data Tools
Leverage third-party data sources, such as Google Analytics, for additional insight to your customer journey.
- Configure Google Analytics
- Google Analytics 4