Skip to main content
NICE CXone Expert
Expert Success Center

Group Comparison report

Applies to:
MindTouch (current)
Role required:
Admin

In larger organizations, multiple groups contribute content to the site, and for different purposes. The Group Comparison report lets you see and compare how these various groups are performing. This report can also be filtered by date range and contribution type. The reports include visualizations that make it easy to see how different groups—or users within certain groups—compare.

Access Group Comparison report

Navigate to Site tools > Dashboard > Contribution Reports > Group Comparison.

Group Comparison report overview.png

Report components

Export options

All of the export options can be found in the Dashboard Actions menu

Reports - Dashboard actions menu.png

  • Download as:
    • PDF
    • CSV
  • Schedule Delivery (email reports right away or on a schedule)

Filters and Reload

  • Date
  • Group
  • Contribution Type
  • Reload Reports - Reload icon.png
  • Show/hide filters Reports - Show or hide filters icon.png
  • Reset filters option (located in the Dashboard Actions menu, same icon as Show/hide filters)

Data

Group Comparison Overview

Format: Tiles showing number of Copied, Created, Deleted, Edited, and Moved, (totals with comparisons to previous period)

Group Comparison overview tiles

Interaction options:

  • Hover over a tile to show and click the 3 dots menu for Download Data options
    Reports - Download Data.png

Group Contributions Over Time

Format: Line graph

Interaction options:

  • Hover over graph to show and click 3 dots menu for Download Data options
    Reports - Download Data.png   
  • Click a chart label (Group name) to toggle each Group off or back on in the line graph
    Show hid groups.gif
  • Hover over any part of the line graph to see a details popup of date and specific value
    Group-Comparison-line-chart-details.png
  • Click any part of the line graph to see drill options
    Group comparison line chart drills.png
    • Explore (popup data table with download option)
    • Drill into Date (popup data table with download option)
    • Drill into Group (popup data table with download option)
    • Dashboards (refreshes page with relevant user filter applied or refreshes page to User Comparison report with relevant filters applied)

Contributions by Group

Format: Bar chart

Interaction options:

  • Hover over chart to show and click 3 dots menu for Download Data options
    Reports - Download Data.png
  • Click a chart label (Group name) to see drill option for Dashboards (refreshes report with relevant user filter applied).
    Chart label drill options.png
  • Hover over any part of the bar chart to see a details popup of group and specific value
    Group-Comparison-bar-chart-details.png
  • Click any part of the bar chart to see drill options
    Group-Comparison-bar-chart-drills.png
    • Explore (popup data table with download option)
    • Drill into Group (popup data table with download option)
    • Dashboards (refreshes page with relevant filters applied or refreshes page to User Comparison Report with relevant filters applied)
  • Click the chart labels (Copied, Created, Edited, DeletedEdited) to toggle each contribution type off or back on in the stacked bar chart
    Show hide groups in bar chart.gif

Filter tips

  • Auto-suggest: For UserGroup, and Contribution Type filters, click into each filter field with is equal to (default) filter type selected to trigger the auto-suggest options before using other filter types.
  • A drop-down arrow will appear when the auto-suggest options are available. 
    Reports - filter drop down menu.png
  • Filter field entries: Ensure selected filter field entries are accepted with grey background before clicking the reload button Reports - Reload icon.png. Filter field entries are case sensitive.
    Group comparison filter menu.png

Considerations

  • Depending on query size, data may take up to a minute to load. A spinning wheel indicator will appear until each data component loads and the cancel reload button Reports - Cancel reload.png will change to the reload button Reports - Reload icon.png when all components complete loading.
  • Data settling period: The data for the most recent previous day should be considered incomplete and will likely increase (usually by less than 1%) the following day.
  • The report times out after 1 hour of inactivity - refresh browser to reconnect or see 401 error troubleshooting
  • Report labels are not localized on non-English Expert sites
  • The report service, powered by Looker, has weekly maintenance hours when reports may be unavailable
    • Sunday and Wednesday: 4am-6am UTC (9pm-11pm Pacific) 

The data for this report has been collected since January 1, 2018 and is current through each previous day due to nightly data processing.

 

  • Was this article helpful?