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NICE CXone Expert
Expert Success Center

Site Reports

Site Reports
Reports to understand activity across your site.

To access Site Reports, navigate to Site Tools > Dashboard from the Expert toolbar. 

  • Help Request Usage - How your site usage compares to licensed HelpRequests
  • Search Terms and Queries - Legacy search terms report
  • Site Activity - User and content growth over time
  • Community Scoring - How users rate articles on your site
  • Content Aging - Content age, edits, and feedback
  • Site Structure Analysis - Identify any errors that impact your site structure
  • Conditional Content Analysis - Identify any errors that impact your conditional content


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