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NICE CXone Expert
Expert Success Center

Content Aging Report

Applies to:
MindTouch (current)
Role required:
The Content Aging Report lists all pages in your Expert site with details about last edited date, views, number of edits, and page rating.

You can filter the report with advanced search operators and download in .csv format.

Access the report

From the Expert toolbar, navigate to Site tools > Dashboard > Site Reports > Content Aging.

Use the report

Sort by the oldest edited content
The lowest rated pages should be targeted in your documentation lifecycles to be updated. Be sure to cross-reference customer feedback on these pages by managing feedback in a knowledge queue.

The report includes the following sections:

  1. Filter results by search query: Reduces the number of listings displayed by keywords.
  2. Report highlights: Learn about the number of pages in the report, average time since the last edit, and the number of pages that were edited more than two years ago.
  3. Chart: A visual display that breaks down all pages in your site by their last edited date.
  4. Page listing table: Listing of all pages that can be ordered by title, rating, votes, last edited, page views, and edits. Listings also display page information regarding page location and tags. 

Content Aging report - UI overview.png

Download the Content Aging Report

If you do not see an option to download the report, contact the Expert Support Team.

  1. Find the message above the graph In the Content Aging Report that includes "You can also export the table from this report as a CSV file."
  2. Click the words CSV file to download the report.

Report details

Field Type Description
Title string Title of page.
Path string Location of page, in the format xxx/xxx/xxx/...
Page ID number Unique page identifier.
URI string Location of page, in the format
Rating Count number Total number of ratings for a given page.
Rating Score number Average rating for a given page.
Last Editor string Email address of the most recent editor.
Language string Language code (eg. en-US, fr-FR).
Timestamp time stamp

Date and time of last edit.
Format: yyyy-mm-dd hh:mm:ss
Clock: 24 hrs
Time Zone: UTC

Age (days) number Total days since page was created.
Comments number Total comments posted for the given page.
Files number Total files (including images) attached to the given page.
Views number Total page views.
Revisions number Total revisions to the given page.
Tags string List of all tags and classifications on a given page.
Rating Seated Count number Number of pro member ratings for the given page.
Rating Seated Score number Average pro member rating for the given page.
Rating Unseated Count number Number of community member ratings for the given page.
Rating Unseated Score number Average community member rating for the given page.
Rating Anonymous Count number Number of anonymous member ratings for the given page.
Rating Anonymous Score number Average anonymous member rating for the given page.


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