Contact Us
Contact the Expert Support Team.
An Authorized Support Contact with an active support plan can submit a case online.
- Expert Professional Services
- Tell us if you need more licenses, added functionality, training, or advisory services.
- How to access the NICE Customer Community
- In order to submit a case, you will need access to the NICE Customer Community.
- Product Availability for Releases and New Features
- Expert platform updates include weekly releases and periodic new feature launches.
- Supported Browsers
- Browsers that are supported for CXone Expert.
- Support Plans
- We offer Standard, Premium, and Enterprise options for Authorized Support Contacts to work with the Expert Support Team.
- CXone Expert System Status
- See an uptime report or find information on service disruptions.
- Upgrade to the Latest CXone Expert Experience
- Upgrade to the current version of Expert to benefit from the latest enterprise-grade knowledge management capabilities.
- What Version of CXone Expert Am I Using?
- Determine which product version you are using and its support status.