How to Submit a Service Request Case in the NiCE Customer Community
How to submit a Service Request case to the Expert Product Engagement & Strategy team for questions about Expert product enablement, best practices, and general product education.
If you have questions or want to discuss topics about Expert product enablement, best practices, and general product education, you can reach the Expert Product Engagement & Strategy (PES) team by submitting a Service Request case in the NiCE Customer Community.
Prerequisites
- Access into the NiCE Customer Community. See here to get access if you need it.
- You have already searched through our Success Center KB to self-serve.
- You have crowdsourced the CXone Mpower Expert (Mindtouch) Community for answers/input.
Submit a Service Request Case
1. Login to the Customer Community’s homepage https://community.niceincontact.com/s/
2. Select "Get Support".
3. Select "Manage Cases".
4. Select Create a Case button (*Note: If you don’t see an option to create a case, request permission from your CXone contact or user administrator).
5. Select Service Request Case button.
6. Fill in Account and select a category option your question aligns with.
7. Fill in Subject line (start Subject with "CXone Expert" to ensure your case ends up in the Expert PES Team's queue), Description, Primary contact (yourself or a colleague).
8. Review information and attach any screenshots or other files that will help us answer your question, then "Submit".
