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NiCE CXone Mpower Expert
Expert Success Center

User types

Applies to:
All MindTouch Versions
Role required:
Admin
Controls the ability for users to access or contribute to a site

User types

Within Expert there are 3 user types:

  1. Anonymous: Can only view public and permissioned content
  2. Authenticated viewer (aka Community Member): Can view public content, and private content once they are logged in.
  3. Seated user (aka Pro Member): Internal user who can contribute to the content.

Seated users are assigned a role by a site administrator and need to log in to contribute content. Roles are initially assigned in the control panel and can be overwritten by granting special permissions on pages or entire sections as needed.

For a Viewer to be able to edit or author content, they must be assigned as a seated member in the control panel, and then assigned the appropriate contributor role or follow the process for your IDP.

 

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