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On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

Users and Groups

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Control various levels of access to your NiCE KM content throughout your site with user and group management / permissions.

User management
Configure and assign user roles and permissions to control access to content in your NiCE KM site.
Group Management
Configure Groups through the NiCE KM Control Panel, or through an external SSO identity provider.