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NICE CXone Expert
Expert Success Center

Group Roles

Applies to:
All MindTouch Versions
Role required:
Assign a role to an Expert Group.

A role assigned to a Group in the Control Panel only grants permissions for Dashboard functions and on pages with Page Privacy set to Public. If a user belongs to more than one Group, they will have permissions based on the highest role assigned.

Assign a role to Groups

  1. From the Expert toolbar, navigate to Site tools > Control Panel > Users and Groups > Groups
  2. Click Edit in the row of the group to edit.
  3. Assign the appropriate group role and click Save.

Assign roles for most control

Assign the role of Viewer to Groups and then assign page-level permissions where needed.


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