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On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

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Locate group IDs

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Locate your NiCE KM group IDs by viewing an XML file.

By creating groups in NiCE KM, your administration tasks can be completed in a few clicks. Locate and manage your NiCE KM group IDs by browsing an XML file.

How to locate your group IDs

  1. To locate the group ID for any of your groups, append your NiCE KM site URL with /@api/deki/groups in your browser.
  2. Press Enter to view the XML file of a list of groups.
  3. Locate your group ID.
     

 

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