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NICE CXone Expert
Expert Success Center

Run a user view and search report

Applies to:
All MindTouch Versions
Role required:
Gain insight into pages viewed and searches executed by any user.

Why run a user view and search report?

  • To learn what users have searched for and what articles users ended up viewing.
  • To gain a better understanding of user support requests. 
  • To view the activity of other pro members (contact the Expert support team to enable).

Access the user view and search report

The following steps detail how to access a specific user's history via our user management tool:

  1. From the Expert toolbar select Site tools > Control panel.
  2. Under Users & Groups, select Users.
  3. Filter by Status, User Type or Group to more quickly find your user (or scroll until you find the user you are looking for).
    users and groups  filtering options.png
  4. Click the Report icon in the Actions column of the user to populate the user's activity report.
    user report icon in users and groups dialog.png
  5. The report displays a color key in the upper right-hand corner. Use this key to note the timeline of the most recent 11 pages viewed and search queries entered. The timeline is based on the current date.
    Screen Shot 2015-11-02 at 4.47.46 PM.png
  6. The User Viewed section displays a user's 11 most recent pages viewed and files downloaded, as well as the 11 most recent searches performed. Links can be clicked for immediate navigation to the file or page's location.
    Screen Shot 2015-11-02 at 5.07.50 PM.png


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