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NICE CXone Expert
Expert Success Center

Download the groups report

Applies to:
MindTouch (current)
Role required:
The groups report provides a full list of groups associated with your Expert instance, and the number of users within each group.


  • Administrative access

How to download the groups report

  1. On the Expert toolbar, select Site toolsControl panel.
  2. Under Users & Groups, click Groups.
  3. Click the Groups CSV button at the top left-hand side of the page.

​​​​​If you do not see an option to download these reports, contact Expert Support.

Report details

Field Type Description
Group ID number Unique group identifier.
Group Name string Name of group as defined in group manager.
Role string Role of group as defined in group manager.
User Count number Total number of users assigned to group.


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