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NiCE KnowledgeKnowledge

On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

NiCE Knowledge Success Center

Top Level Navigation

Applies to:
CXone Mpower Expert (current)
Role required:
N/A
Top Level Navigation, if enabled, appears above the NiCE KM Toolbar to show the top level Categories or Guides on your site.

Prerequisites

Configuration Options

  • Appear just on home page or appear on all content pages
  • Display just the top level of site hierarchy or top level + immediate child Guides

upper-navigation.png

Use Cases

  • Custom Homepage: Adhere to the NiCE Knowledge Management Guided Content Framework without the default navigation widget on the homepage.
  • User Experience: High-level navigation menu can be preferred navigation option for users.

Branding Top Level Navigation

You can customize Top Level Navigation as a brandable navigation element in your site.

Example default branding:
Top-Level-Nav-Default-Branding.png

For help with branding, contact your Customer Success Manager.

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