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NICE CXone Expert
Expert Success Center

Template properties and types

Applies to:
MindTouch (current)
Role required:
CXone Expert sites consist of various templates that serve distinct purposes.

Template properties

Each template has 3 properties:

  1. Title: The title of the template
  2. Description: A description of what the template is for or the kind of information it might contain
  3. Type: Default, New Page, or Content

Edit template properties

  1. Navigate to Site Tools Dashboard > Site Administration Template Directory.
  2. Select the pencil icon in the right column of a template name.
  3. Update template properties as needed:

Template types

Both out-of-box and custom templates can have one of three different template types: DefaultNew Page, or Content.

Default template

Default templates often enable site functions including many Branding settings. Default templates are useful when you want to reference a certain component in multiple templates and typically used for more advanced use cases.

Branding Templates control the look of your Expert site such as your header and footer, login form, 404 page, and more. Learn more in the Expert Branding Guide.

New Page template

New Page templates appear in the Add new page dialog. Standard New Page templates in Expert include: Category, Guide, Topic, How-to, and Reference. You can modify the standard New Page templates or create custom new page templates for page layouts you need that do not yet exist.

Content template

Content templates are snippets of content or code that you can create and then add to any page through the editor.


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