Knowledge

On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

Ability to search Templates

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Issue

CSS/HTML from a template is affecting part of my site
Do not know which template the CSS/HTML lives in

Resolution

NiCE Knowledge Management does not have a built-in way to find which template the CSS/HTML comes from. Manually review your Templates in the Template Directory.