Skip to main content
NICE CXone Expert
Expert Success Center

Scheduled Publication

Use schedule publication to set future publish or unpublish dates for content, which frees up content teams to focus on quality instead of deliverable schedules.

Managing the moving parts of the content lifecycle is difficult. Keeping track of new content releases, updates, reviews, localizations, and deprecations can be time-consuming, and often requires significant effort and coordination across multiple people or teams.

Scheduling of publish and unpublish allows content teams to increase efficiency by spending less time moving content from one phase to another. Instead, they can focus on ensuring the content meets identified needs and standards, and is available on schedule.

 

Benefits

  • Optimize and scale content delivery
  • Make the content your customers rely on available when it’s needed 
  • Streamline workflow to reduce burden on content teams
  • Adhere to delivery timelines, no need to coordinate PTO around content release schedules
  • Publish content without custom scripts

Use cases

Schedule publish is useful for small content teams with limited bandwidth, and teams who manage large volumes of content within release cycles.

The feature is ideal for documentation updates such as:

  • Recurring release notes 
  • Major product releases 
  • Program policies and procedures
  • Product or feature deprecations 

The articles here will help get you started.

 

 

  • Was this article helpful?