Review Manager FAQs
List of Frequently Asked Questions About Review Manager
Q: How can I enable Review Manager on my site?
Contact your Customer Success representative for a quote.
Q: Who has access to Review Manager?
All admins, authors, draft contributors, and editors (if assigned reviews with limited access) have access.
Q: How does an Editor know they need to review an article?
There are 4 ways for notifications: email, banner notification on page, review dashboard, and notifications panel.
Q: How will the reviewer be notified when the requestor has submitted an article for review?
The reviewer will receive a notification via email and in-product notification.
Q: How will the requestor know if the reviewer has reviewed the article?
The requestor will receive a notification via email and in-product notification.
Q: Will the requestor receive a notification when the article has been published?
No.
Q: Does the Review Manager work with drafts?
Yes.
Q: Can I audit previous reviews?
Yes, you can go back to previous reviews in the review history.
Q: Is there a report on how long reviews are taking?
No, not at this time.
Q: Can a review notification be sent to someone who does not have a NiCE KM account?
No.
Q: Can a reminder email be sent to users who haven’t taken action on a review assigned to them?
No, not at this time.
Q: Can a trigger be set to auto-publish upon approval?
No.
Q: Is Review Manager available in CRM integrations?
Not at this time.