Skip to main content
NICE CXone Expert

We will be updating our infrastructure on Dec 2, 2023. Sites will be down starting at 8pm Pacific time. This may last up to 3 hours.

Expert Success Center

Review Manager FAQs

List of Frequently Asked Questions About Review Manager

Q: How can I enable Review Manager on my site

Contact your Customer Success representative for a quote. 

Q: Who has access to Review Manager?  

All admins, authors, draft contributors, and editors (if assigned reviews with limited access) have access.  

Q: How does an Editor know they need to review an article

There are 4 ways for notifications: email, banner notification on page, review dashboard, and notifications panel. 

Q: How will the reviewer be notified when the requestor has submitted an article for review

The reviewer will receive a notification via email and in-product notification. 

Q: How will the requestor know if the reviewer has reviewed the article

The requestor will receive a notification via email and in-product notification. 

Q: Will the requestor receive a notification when the article has been published?  


Q: Does the Review Manager work with drafts


Q: Can I audit previous reviews

Yes, you can go back to previous reviews in the review history. 

Q: Is there a report on how long reviews are taking

No, not at this time. 

Q: Can a review notification be sent to someone who does not have a Expert account


Q: Can a reminder email be sent to users who haven’t taken action on a review assigned to them

No, not at this time. 

Q: Can a trigger be set to auto-publish upon approval?  


Q: Is Review Manager available in CRM integrations?

Not at this time.

  • Was this article helpful?