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NICE CXone Expert
Expert Success Center

Review Manager

Applies to:
MindTouch (current)
Role required:
Draft Contributor
Review Manager enables Pro Members to request or receive article review notifications and incorporate feedback.


Enterprise knowledge management often includes an internal content review process, whether it is for translation, technical details, grammar, or style. Review Manager accelerates this process by providing in-product functionality.  

Ensuring that the content in your articles is accurate and helpful is foundational to getting accurate information to those who need it. Streamlining processes where knowledge experts assign articles for review, track the status of reviews, request edits, and approve content for publishing is critical to creating a trustworthy knowledge base.


Key Features / Functionality 

This feature will be available to all new sites and customers on the latest product version.  

Review Manager enables Authors and Editors to: 

  • Submit an article specific sections of an article for review  
  • Reassign a review to another user 
  • Request edits
  • Include feedback 
  • View open reviews they have requested or been assigned
  • Complete reviews 
  • Receive email notifications when a request is submitted or updated 

Review Manager enables Admins to do everything Authors and Editors can do, plus:  

  • View all open reviews
  • View all completed reviews
  • Download CSV reports of the review queue 

Key Benefits

  • Reduce time to publish and ensure content is reviewed in a timely manner
  • Increase overall efficiency by keeping the content review workflow in-product
  • Improve collaboration with instant notifications
  • Assign article review responsibility
  • Develop and enhance content creation across your team with a streamlined workflow

Use Cases

  • Authors creating or updating content request an article review by a peer, SME, or manager.
  • Editors reviewing or approving content request edits to an article review request, approve an article after review, or reassign a review request to another user.
  • Content Managers or Administrators monitor and manage all review requests in the Review Queue.
  • Translation Workflow: Admins going through a site translation can assign teams / SMEs to review translated articles to be sure the translations are accurate.

How it works

Eligible users

Users with the ability to create and edit pages (Seated users with Draft Contributor, Author, Editor, or Admin role) can submit an article for review and assign it to any logged in user besides themselves, including Seated Members and Authenticated Viewers.

With Review Manager, a user is able to submit an article for review. Expert will email the details of this request to the reviewer.

Users cannot assign a review to themselves.


Request details are sent to the assigned reviewer via email.

Request details can also be found in the Review Queue by navigating to Site Tools > Dashboard > Content Tools > Review Queue > My Reviews.

Review Queue.png

Request details are also visible on pages with active reviews in the Review Banner.


Start a Review

  1. View an article that needs review and select Review > Start Review from the Expert toolbar to open the Submit Review dialog.
  2. Begin typing a User or Group name into the the Reviewer field, and select an option from the autocomplete list that appears.
    Do not type in an email address.
  3. Select a user from the autocomplete results, which populates from Pro Member users and groups in your Control Panel.
    Deselect the User or Group filter to prevent users or groups from appearing as suggestions.

    Note that that you cannot assign a review to yourself.
  4. If a specific section should be reviewed instead of the entire article, expand the Table of Contents and select a section (optional).
    Expand Table of Contents.pngSelect a section.png
  5. Verify Section is selected.
    Section selected.png
  6. Enter comments (optional) and click Submit.
  7. A success message will appear above Page Settings to confirm the submitted review.

If you refresh, or when any Seated user visits the page, a Review Banner above Page Settings will show details of any open reviews for the page.

The Review Banner will also indicate if there are multiple Reviews in progress for the page.

multiple reviews.png

Click View all article reviews in the Review Banner or click Review > Open Reviews from the Toolbar to see the Open Reviews dialog with more details.

multiple reviews dialog.png

Review options

After a review request is received by a Reviewer, the Reviewer can reassign, accept, or request edits to the article.

  • If the Reviewer reassigns the article, the review cycle is canceled and restarts with the new reviewer.
  • If the Reviewer accepts the article, the review cycle is closed.
  • If the Reviewer requests edits to the article, the review state changes to Needs Edits until the requestor resubmits it for review.

Reassign a review to another user

  1. Navigate to the draft that is in review.
    Review Manager - Draft in teh page status banner indicates a draft is in review with a black bar and white text that reads "In Review".
  2. Click Reassign.
  3. Select an Action from the drop-down.
  4. Enter a user to reassign the review to.
  5. Select a section of the article (optional).
  6. Click Update.

Review Manager - reassign window, with an Action drop-down next to the current assignment information. Below that is a field to enter a new assignee, and a space to select which part of the article needs to be edited. The Update button is at the bottom of the window next to a Cancel button.


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