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On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

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Capture Manager

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Capture Manager
The Capture Manager solution for NiCE KM enables additional content publishing options.

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Prerequisites

This solution is custom-configured for each client. Elements and labels may differ from what is documented.

Key Functionality

The Capture Manager element, where enabled on your NiCE KM site, adds Capture Manager Classifications that support KCS Methodology. To extend authoring capability into Salesforce, use NiCE KM for Salesforce Service Cloud.

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