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On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

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Capture Manager and Drafts

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Capture Manager and Drafts both provide content publishing workflows, however they cannot be used in parallel on the same page.

This solution is custom-configured for each client. Elements and labels may differ from what is documented.

Changes in Authoring Experience

When Drafts are enabled on a site, but Capture Manager is disabled on a page, Draft authoring is enabled and a banner will be displayed on the page.

kcs-draft_1.png

When Capture Manager is enabled on a page, Draft authoring is automatically disabled on the page.

kcs-draft_2.png

Content Moderation in Capture Manager

Similar to Drafts, Capture Manager provides content moderation, in the context of KCS Methodology:

  • The Work In Progress option within the Confidence Capture Manager Classification identifies content as not ready for publication
  • The Internal option within the Visibility Capture Manager Classification will hide content from public view
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