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On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

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Localization scope

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Applies to:
All versions
Role required:
N/A
Understand what user interface components are localized.

Some localization steps require assistance from Support.

Localization

  • Localization applies to most of the user interface, with some exceptions:
    • User names, page titles, page content, and page descriptions on a page or within reports, dialogs, and other user interfaces
    • Contribution and customer journey reports
  • Touchpoints and CRM integrations are localized.
  • If desired, the Seated member experience can be optionally displayed in English, while the Authenticated viewer (previously called Community Member) experience is localized.
  • Language packs are available for purchase.
  • A site can have one language per site; adding on an additional language pack requires a new site license.

Localized Home page components

LocalizedUI_homepage.png

Localized content page components

LocalizedUI_Article.png

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