Integrations & Extending Content
Extend CXone Expert content into other application or systems with embeddable web widgets or a secure API.
At the center of Expert integrations is a set of connectors we call Touchpoints. Our open API is also available for developers to further customize Expert content integrations.
- Touchpoints
- Touchpoints are integrations that extend your content to embed within any web property or application.
- Getting Started with Touchpoints
- Contextual Help Button Touchpoint
- Contextual Help Touchpoint
- Customer Insights Touchpoint
- Search-In-Place Touchpoint
- Search Touchpoint
- Sign-In Touchpoint
- Embedded Contextual Help Touchpoint
- Advanced Integration Programming with Touchpoints
- Touchpoint Security
- Rendering Expert HTML via Contextual Help view
- CRM and Support Ticketing Integrations
- NiCE Knowledge Management can be configured to surface its content and user behavior data into any CRM or ticketing system.
- SAP Integrations
- Integrate knowledge into your organization's SAP cloud solution.
- Expert for Salesforce
- CXone Mpower Expert for Salesforce is a set of integrations that allow you to extend your knowledge where your customers and agents need it most in Community Cloud or Service Cloud.
- NiCE KM for Zendesk
- Integrate CXone Mpower Expert with Zendesk for customer engagement and ticket deflection.
- Content Translation
- An integration with a TMS (Translation Management System) automates steps in a content translation workflow.
- Enterprise and Federated Search
- Learn how integrations with Enterprise and Federated Search providers can extend your content.
- Analytics Integrations
- Whether using Expert Analytics or third-party tools, customer behavior can be tracked across an Expert site and beyond into content delivery channels and self-service support experience. Expert Analytics data can also be extracted from the platform and delivered to analysts, data scientists, and application developers.
- API Reference
- Extend the functionality of your content with the NiCE Knowledge Management APIs.
- Analytics API
- The analytics API provides programmatic access to Expert's analytics data, enabling customers to leverage the data in their own infrastructure and combine it with other sources.
- Contribution Events Analytics API
- Cornerstone Content Analytics API
- Customer Insights Analytics API
- Draft Manager Analytics API
- Help Request Analytics API
- KCS Events Analytics API
- Page Views Analytics API
- Page View Sessions Analytics API
- Path Events Analytics API
- Site Activity Analytics API
- Site History Analytics API
- User Engagement Analytics API
Custom Integrations
For expert guidance to connect marketing tools or web analytics, contact CXone Expert.
Get Expert Help