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Salesforce Community Cloud Integration

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Empower your customers to self-serve by extending your Expert knowledge into Salesforce Community Cloud.

Use Cases

Customers searching in Community Cloud for answers - with a single search, they can find existing information in community discussions and discover real-time authoritative content to resolve issues
Customer submitting a case through Community Cloud contact form - they automatically get suggestions self-solve before they submit a ticket to contact support

For more information, visit the Expert for Salesforce integration page.

To implement Expert for Salesforce Community Cloud integration, contact your Customer Success Manager.

Prerequisites:
The latest version of Expert
Salesforce Lightning