Knowledge

On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

Configuration Options for Community Cloud Integration

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Customize Expert for Salesforce integration for your Community Cloud environment.

Contact your Customer Success Manager to enable this feature.

Height
Width
Integration location (Salesforce Community)
Custom CSS branding
Search location
Input hint
Search query
Include recommended search results
Allow search refinement filtering
Show copy to clipboard icon per link
Hide search input