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NiCE KnowledgeKnowledge

On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

NiCE Knowledge Success Center

Content Translation

Content Translation
An integration with a TMS (Translation Management System) automates steps in a content translation workflow.

Expert provides content translation integration opportunities in the form of API endpoints and a common content package definition. The intent of this guide is to provide an explanation of the technology and best practices to leverage it and achieve a successful content translation workflow with a TMS or content translation vendor.

  • Translation Guidelines
    Information about language codes, file formats, and content best practices when managing content exported from your Expert site with a TMS (Translation Management System) or LSP (Language Service Provider).
  • Translation Process
    Site structure and content modifications on localized sites impact translation in NiCE Knowledge Management

 

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