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On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

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Enterprise and Federated Search

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Enterprise and Federated Search
Learn how integrations with Enterprise and Federated Search providers can extend your content.
  • Embedding Enterprise and Federated Search Results
    Expert provides exceptional search experiences with AI-driven analytics and NLP (Natural Language Processing) techniques, focusing on the customer experience.  Sometimes the best experience is an integration between Expert and complementary search technologies.
  • Getting Started With Enterprise and Federated Search Integrations
    Enterprise Search and Federated Search have subtle differences in definitions, but are often used interchangeably to describe the same process. This article explains Expert's approach to these search technologies.

 

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