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On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

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Core Resources

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The Expert API provides access to most resources on an Expert site.

What Are Core Resources?

Expert API core resources are very common platform objects such as pages, files, users, and groups. These core resources appear in request and response HTTP messages across many different API endpoints. Consistent XML and JSON data representations of these resources allow for API integrations to contain reusable code to handle this data.

Not every possible API resource is considered a core resource. Some API endpoints accept and return resource data that are not common across the broader API endpoint collection.

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