Help Request Analytics API
The Help Request analytics API endpoint gives you the data that you would find in the Help Request Usage report download. This information shows how often your site content is used:
- Administrators can see if they are staying within their allotted license usage and gauge how Expert is being used.
- Company executives gain insight into the value their company creates with daily reporting on usage.
- Success managers can obtain metrics for measuring help delivered to your users (HelpRequests).
Each row in the report represents an event.
API endpoint: /@api/deki/license/usage/logs/file?month=YYYY-MM
This will give you a result with the following data:
Field Name | Description | Type | Example |
---|---|---|---|
EVENT_ID | The unique identifier for the event | STRING | 03472928-00d8-11ee-a869-719f334a7d1d |
EVENT_DATETIME |
The date and time the event occurred |
UTC timezone Format: MM/DD/YYYY HH:MM |
1/1/2024 0:18 |
EVENT_TYPE |
The kind of event that occurred | STRING |
page:content:rendered |
EVENT_USER_IS_ANONYMOUS | True if the user is anonymous. False if the user is logged in / authenticated |
BOOLEAN |
TRUE FALSE |
EVENT_SESSION_ID | Indicates which events belong to which sessions | STRING | site_11706:efac2fe8-c43f-4e17-b5d7-081908ce7a77:1 |
EVENT_PAGE_ID | Unique page identifier | NUMBER | 18260 |
EVENT_PAGE_PATH | Path of the page at the time of the event, which can change over time and is not a recommended page identifier | STRING | Admin/Branding/Branding_Guidelines/Logos_and_icons |
EVENT_PARAMETER_ORIGIN |
A parameter used to capture the origin of the request. The parameter of example.com/@api/deki/pages/123/contents?origin=CustomIntegration yields a value of "CustomIntegration." |
STRING | mt-f1 (from conteextual help) mt-web (from a browser) blank (unknown origin) |
EVENT_IP | The anonymized IP address of the help request | STRING | 34.232.239.0 |
HELPREQUEST_ORIGIN_TYPE | The classification of the event_parameter_origin . This buckets the origins to view the collection on a less granular level. |
STRING |
WEB |