SAP Integrations
Integrate knowledge into your organization's SAP cloud solution.
Extend the best answer to a question or problem into the the relevant environment for effortless support experiences:
- Define integration use cases: Understand which user experiences need to be supplemented with product or service content.
- Extend content: Relevant and up-to-date help and knowledge content is available within your SAP cloud solution.
- Allocate project resources: Include appropriate internal and external teams to successfully complete the required integrations.
The possible application of knowledge across an organization is expansive. SAP Knowledge Central can be configured to help customers and users find answers with a low effort experience.
User Guide
- Integrate with SAP Knowledge Central
- Integrate SAP Knowledge Central with your SAP cloud solution.
- KPIs and Outcomes for SAP Cloud Solutions
- Integrate knowledge into your SAP environment to achieve Key Performance Indicators (KPIs) and valuable business outcomes.
- Use Cases to Integrate Knowledge with SAP SuccessFactors
- Integrate Knowledge Central with your SAP SuccessFactors Employee Central Service Center to provide a personalized and low effort experience.
- Use Cases to Integrate Knowledge with SAP Service Cloud
- Integrate Knowledge Central with your SAP Service Cloud to provide unified service experiences to your customers and agents throughout their journey.
