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NICE CXone Expert
Expert Success Center

Technical SEO automatically handled by CXone Expert

Applies to:
All MindTouch Versions
Role required:
Technical SEO impacts how search engines can find and crawl your site to create a search index.

Technical SEO factors


Expert requires HTTPS connections.


By default, the product is fully responsive and optimized for mobile.

Structured data

Structured data automatically passes meta information to external search engines based on standards.

Title tags and headings

Title tags are generated for all pages based off of the Page Title. Page titles are automatically styled as H1 tags.

XML sitemap

Each site includes an XML Sitemap that links to all public facing content.

Site navigation

The Expert structure creates a natural hierarchy and taxonomy that optimizes content organization for navigation and content relationships. The default navigation also includes many internal links between articles, which has been shown to lead to higher placement in search engines. Top-level navigation and breadcrumbs provide access to all public pages.

Friendly URLs

By default, we create human-readable URLs that match the page title.


Expert automatically creates redirects when pages are moved or renamed.

Useful 404 pages

By default, the 404 page template shows related search results, and can be customized for your users.

Site configurations to improve SEO

Content optimization

We include additional features to optimize your content for search.

Guided Content Framework

Guided Content Framework protects a logical site structure that ensures pages are organized into an intuitive hierarchy and navigation experience. This allows you to design an information architecture for your site that is best for how your users are looking for your knowledge content.

Make your site public

Not allowing public users access to help content, knowledge base articles, and training materials is a missed opportunity. You can use conditional content to hide competitive or sensitive information from anonymous users, and Expert's robust permissiong capabilities allow you to manage access to your content as granularly as you want or need.

Control Panel configuration settings

Expert is already optimized for compliance with Google Structured Data, and you can configure your site with additional values to tell Google the purpose of your site.

nofollow tags

The more links you have on a page the less value any one link has, so we use the nofollow tag for low quality or irrelevant links. Some examples of this are site navigation, user-generated content, and embeds. By default, we save all external links with a nofollow tag. To turn this tag off for external links while still retaining it for application and content navigation, contact Support.


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