Page redirects in CXone Expert

Automatic redirects

By default, renaming a page title will alter the page URL and create a redirect. Redirects happen automatically unless you manually add a redirect to a page.

Redirect rules

• A redirect associates the original URL to a page ID, which points to the newest destination URL.
• If a page URL changes one time, the original URL will point to the page ID, which redirects to the newest URL.
• If a page URL changes multiple times, any of the previous URLs point to the page ID, which redirects to the newest URL.
• A redirect cannot point to its own sub-pages. For example, page www.example.com/parent cannot redirect to www.example.com/parent/sub-page.
• If you create a new page with a URL that was redirecting, the new page will load instead of the redirect destination.

Redirect warning message

You will receive a warning message ("One or more redirects will be deleted if you continue") if you attempt the following actions:

• Rename a live page or draft the same as an existing redirect
• Create a new live page or draft with the same name as an existing redirect
• Move a page to an existing redirect
• Copy a page or sub-pages to an existing redirect
• Restore a page or a hierarchy to a location that has a redirect
• Import an MTARC

If you see this warning while performing basic operations, we recommend you contact Support.