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NICE CXone Expert
Expert Success Center

Manually redirect a page

Manual redirects allow you to address 404 (page not found) sessions.

In most cases Expert automatically creates page redirects, but there may be times when you need to create a manual redirect. For example, if you want to send visitors to a central page for deprecated content, or if a dated external URL that was not set up as a Content ID is sending traffic to a 404 page on your site. 

Add a manual redirect

Edit your outdated page

  1. Navigate to the outdated page.
  2. Open the page in Edit mode. 

    You must edit the page as a Live page. Redirecting is NOT supported for Draft pages.

  3. From the editor toolbar, select View > Source.
  4. Delete all existing content or code on the page.
  5. Copy the following code into the page. Make sure to include the double brackets.
    #REDIRECT [[path/to/page]]
  6. Replace path/to/page in the code with the path of the page to redirect to.
    The path is the part of the URL after your domain. for example Videos.

    Redirects can only be set to another page on your site. External redirects outside your site are not supported.

  7. If the URL contains encoded characters, the redirect snippet URL's special characters must be changed to decoded format.
  8. Do not change to the WYSIWYG / Visual view before saving or the redirect will NOT work.
  9. Click Save.

If the outdated page no longer exists

If you have deleted an outdated page, the page may show up as a 404 (page not found) in Google. If you are getting substantial traffic to a non-existent page, restore the deleted page or recreate the page with the same title in the same location.


  • Does your destination path contain punctuation or special symbols? Use a URL Decoder tool to resolve any special punctuation in the URL.
  • Did you exit Source view before saving? Repeat the redirect steps, and make sure to save before you leave the Source / HTML view.
  • Is your path surrounded by double brackets? If not, make sure to add them back in.

It is not possible to manually redirect a page to a Path.

Remove a manual redirect

When you add a redirect to a page, Expert treats the page as deleted. To remove a manual redirect, restore the deleted page.


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