Manually redirect a page

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Applies to:: All versions
Role required:: Draft Contributor

Manual redirects allow you to address 404 (page not found) sessions.

In most cases Expert automatically creates page redirects, but there may be times when you need to create a manual redirect. For example, if you want to send visitors to a central page for deprecated content, or if a dated external URL that was not set up as a Content ID is sending traffic to a 404 page on your site.

Add a manual redirect

Redirects can only be set to another page on your site. External redirects outside your site are not supported.

Edit your outdated page

Page redirects can be made from both the Editor UI, and from the HTML view within the editor.

In HTML view

Navigate to the outdated page.
Open the page in Edit mode.

You must edit the page as a Live page. Redirecting is NOT supported for Draft pages.
From the editor toolbar, select View > Source.
Delete all existing content or code on the page.
Copy the following code into the page. Make sure to include the double brackets.
```
#REDIRECT [[path/to/page]]
```
Replace path/to/page in the code with the path of the page to redirect to.
The path is the part of the URL after your domain. for example https://www.example.com/Advanced-content/ Videos.
If the URL contains encoded characters, the redirect snippet URL's special characters must be changed to decoded format.
Do not change to the WYSIWYG / Visual view before saving or the redirect will NOT work.
Click Save.

From the Enhanced Editor UI

Navigate to the outdated page.
Click Tools > Manual redirect. This will return the hierarchy selection modal.
Select the page you want from the modal.
Click the Save redirect button.
Confirm your choice.

If the outdated page no longer exists

If you have deleted an outdated page, the page may show up as a 404 (page not found) in Google. If you are getting substantial traffic to a non-existent page, restore the deleted page or recreate the page with the same title in the same location.

Troubleshooting

Does your destination path contain punctuation or special symbols? Use a URL Decoder tool to resolve any special punctuation in the URL.
Did you exit Source view before saving? Repeat the redirect steps, and make sure to save before you leave the Source / HTML view.
Is your path surrounded by double brackets? If not, make sure to add them back in.

It is not possible to manually redirect a page to a Learning Path.

Remove a manual redirect

When you add a redirect to a page, Expert treats the page as deleted. To remove a manual redirect, restore the deleted page.