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On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

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Content IDs for dynamic external links

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Applies to:
All versions
Role required:
Admin
Use Content IDs to manage external links without changing the source URL.

Associate content IDs to URLs of your NiCE KM pages and dynamically update links via content IDs whenever you want to change link destinations in your NiCE KM site. Content ID Manager allows you to update the links with one change instead of finding and updating each link manually (if you even have access to those locations).

NiCE KM sites are limited to 1,000 content IDs per site.

NiCE KM example

Question mark icons Question-Mark-Icon.png appear in your NiCE KM site. These help links all contain content IDs along with contextual help. We use contextual help to allow our users to view information without having to leave their sites or systems. By using content IDs, we are able to manage and change the help links with Content ID Manager without having to change the product code at all.

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  2. Tags
    1. content ID
    2. dynamic
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    5. persona-kx