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NICE CXone Expert
Expert Success Center


Touchpoints are integrations that extend your content to embed within any web property or application.

Use Touchpoints to leverage knowledge for:

  • Customer engagement: Provide additional product help when users are trying to educate themselves or solve a problem on their own (support site)
  • Upsell opportunities: Suggest additional products or add-ons as customers are buying a product (e-commerce site)
  • Technical validation: Make product information easily available to potential customers who are researching your product (marketing site)
  • Sales execution: Offer last-minute product information to customers who are about to abandon their shopping carts (e-commerce site)
  • Product adoption: Provide additional details on functionality to help customers become successful product adopters (support site or in-product)
  • Agent enablement: Empower your support and sales teams with access to the most current and relevant solutions


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