Skip to main content
NICE CXone Expert

Scheduled CxOne Expert Maintenance - Oct 26th 11:59 pm PT - Learn More

Expert Success Center

Contextual Help Touchpoint Events

Applies to:
MindTouch (current)
Role required:
Admin

Events

mindtouch-web-widget:f1:ready

Fired when the F1 widget is created. The event data contains the following properties:

Name Type
embedId string
 document.addEventListener('mindtouch-web-widget:f1:ready', ({ data }) => {
    const embedId = data.embedId;
});

mindtouch-web-widget:f1:loaded

Fired when the F1 widget is loaded. The event data contains the following properties:

Name Type
embedId string
widget.open function
document.addEventListener('mindtouch-web-widget:f1:loaded', ({ data }) => {
    const embedId = data.embedId;
    
    // programmable widget interface contains properties and functions
    const widget = data.widget;
});

mindtouch-web-widget:f1:modal-rendered

Fired when the F1 dialog modal wrapper has been rendered. The event data contains the following properties:

Name Type
embedId string
modal element
document.addEventListener('mindtouch-web-widget:f1:modal-rendered', ({ data }) => {
    const embedId = data.embedId;
    const modal = data.modal;
});

mindtouch-web-widget:f1:dialog-rendered

Fired when the F1 dialog is displayed to the user. The event data contains the following properties:

Name Type
embedId string
dialog element
document.addEventListener('mindtouch-web-widget:f1:dialog-rendered', ({ data }) => {
    const embedId = data.embedId;
    const modal = data.modal;
});

mindtouch-web-widget:f1:clicked

Fired when an element designated to launch the dialog is clicked. If the event’s preventDefault function is called, the click will be ignored, and the dialog will not be launched. The event data contains the following properties:

Name Type
embedId string
href string
document.addEventListener('mindtouch-web-widget:f1:clicked', (event) => {
    const embedId = event.data.embedId;
    const href = event.data.href;
    
    // optionally prevents dialog from launching
    event.preventDefault();
});

Properties

dialog

dialog : element

The DOM Element of the dialog that has been rendered.

embedId

embedId : string

The id of the widget that uniquely identifies it.

href

href : string

The F1 widget current page location or upcoming page location as the result of navigation.

modal

modal : element

The DOM Element of the dialog modal wrapper that has been rendered.

open

open(string href) : void

Opens the F1 dialog with content from the provided Expert site URL. This function accepts the following parameters:

Name Type Description
href string The page location to display in the F1 dialog
document.addEventListener('mindtouch-web-widget:f1:loaded', ({ data }) => {
    const widget = data.widget;
    widget.open('https://success.example.com/foo');
});

 

  • Was this article helpful?