Skip to main content
NICE CXone Expert

We will be closed on Monday, May 27th in observance of Memorial Day

Expert Success Center

CXone Expert UI overview

CXone Expert UI overview
All standard capabilities are accessed through the same web-based user interface (UI). Some UI elements appear on every page and some elements only appear on certain page types.

UI variations

Multiple factors can influence what is visible:

  • Screen resolution - CXone Expert is a responsive platform that automatically adapts to a variety of devices and screen sizes. Various page elements such as labels and layout will appear different as screen resolution scales up or down.
  • Permissions - User permissions impact the visibility of many site elements. For example, Pro Members can see more elements than Community Members, who see more than anonymous users.
  • Customizations - Custom site branding and different feature deployments can alter or limit what appears in the UI.
  • Global UI exceptions - There are a few exceptions where the default UI appears quite different, such as the Control Panel and XML Sitemap.



  • Was this article helpful?