August 2019 Releases

Recently Completed

TLS Security Update (announced 2019-02-28, Release 2019-08-01)
To improve the security of Expert sites, HTTPS requests using the TLS 1.0 protocol to Expert servers will no longer be supported. TLS 1.1 and 1.2 will continue to be supported. All Expert supported operating systems and browsers will not be affected, however, older clients built using older versions of OpenSSL may be affected. Contact the Support Team with any questions regarding this change.

Announcements

New Analytics - Site Contributions, User Comparison, Group Comparison
To provide better data analytics, we are adding three new Contribution reports to the Expert platform. The new reports are rolling out gradually over the next few weeks to all customers running the current version of Expert.

TLS Security Update
To improve the security of Expert sites, HTTPS requests using the TLS 1.0 protocol to Expert servers will no longer be supported. TLS 1.1 and 1.2 will continue to be supported. All Expert supported operating systems and browsers will not be affected, however, older clients built using older versions of OpenSSL may be affected. Contact the Support Team with any questions regarding this change.

Enhancements

Restrict Access
The Restrict Access page has updated descriptions of the Page Privacy levels and other user experience improvements. No changes have been made to the logic of Page Privacy or Roles and Permissions.

Fixes

Page Settings
Fixed an issue where the pencil edit icon would not disappear while editing the Page Summary.

Classification Manager
Fixed an issue where Classification Manager would sometimes show duplicate results when refreshing the page quickly.

Capture Manager Integration
Fixed an issue where the editor would not load properly when navigating back and forth between the Create and View tab.

Single Sign On Configuration Page
Fixed an issue where the Single Sign On configuration page did not display the Dashboard side menu.

Enhancements

Contribution Reports
For Contribution Reports that have explore drill options, the Event ID column has been moved to the right side of the data table. This enhancement is limited to the current version of Expert.

Fixes

Search Insights
Fixed an issue where searches conducted through the following Touchpoint integrations would not be individually tracked in the Search Insights report under the Touchpoints drop-down: Search, Contextual Help, Contextual Help Button, and Embedded Contextual Help. This issue was limited to the current version of Expert.

Guided Content Framework
Fixed an issue where the warning dialogs for structure errors would not function properly when saving or publishing a draft. This issue was limited to the current version of Expert.

Contextual Help
Fixed an issue where navigating within a Path in a Contextual Help window would display incorrect headers and footers. This issue was limited to the current version of Expert.

Page Feedback
Fixed an issue where anonymous users could submit feedback through the API on a private site. 

Enhancements

API Tokens
Updated HTTP response error status code to be more clear.

Fixes

Contribution Reports
Fixed an issue in Site Contributions, User Comparison, and Group Comparison reports where the Contribution Type filter auto-suggest would show options not related to these reports.

Cookies
Fixed an issue where some visual elements would not render correctly when cookies were disabled. Only applies to unauthenticated (anonymous) users.

Links
Fixed an issue where editing a link to a non-Expert page or PDF with an anchor would remove the anchor. 

Fixes

Capture Manager for Service Cloud
The following issues were fixed:

• Fixed an issue where the Link to Case icon would disappear after being clicked.
• Fixed an issue where the editor would not load properly while in the View tab.
• Fixed an issue where the integration would scroll unexpectedly if the Salesforce page height was smaller than the Salesforce component's configured height. 

Enhancements

API Tokens
Updated HTTP response error status code to be more clear.

Fixes

Control Panel Search Settings
Fixed an issue where the select all checkbox on the page to create a search recommendation would not work when attempting to select all search terms.

Contribution Reports
Fixed an issue where the selected menu label in the Dashboard would sometimes not match the active report name after filtering.

PDF
Fixed an issue where a .wrap() method in a JavaScript block within a page would expose code in the exported PDF. 

XML Sitemap
Fixed an issue where sites with over 50,000 public-facing pages would not generate the correct XML Sitemap.

Capture Manager for Service Cloud
The following issues were fixed:

• Safari
  • Fixed an issue where the editor would not extend to the full height of the integration. 
• Internet Explorer 11
  • Fixed an issue where the editor would not open in the View tab.
  • Fixed an issue where the editor would not load templates.