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NICE CXone Expert
Expert Success Center

Page Thumbnail and Summary

Applies to:
MindTouch (current)
Role required:
Draft Contributor
Add or update page thumbnails and page summaries in Page Settings.

Why add page summaries?

Page summaries are an important part of the search and navigation experiences. The page summary is displayed in both CXone Expert and Google search results, and explains what the article is about to help users find what they are looking for. Page summaries are limited to 500 characters, and Expert search results display the first 200 characters of the page summary. If no summary exists, Expert generates the most relevant summary from the page content to use in search results.

Page summaries added to templates should describe the template. These pages are not indexed in Expert or Google searches.

Why add thumbnails?

Thumbnail images are leveraged in two ways:

  1. Displayed for Category and Guide pages
  2. In search results to help users quickly filter as they scan through results

Add a thumbnail and summary to a page

  1. Under Page settings, hover over the Add page summary text box and click the Edit (pencil) icon.
    Image of the pencil icon which appears when you hover in the page summary box.
  2. Add your summary, then click Save to display the summary wherever the article is referenced.
    Example page summary filled in under page settings

Display a page summary on a page

Default page templates automatically display the page summary, but you can also manually display the page summary on individual pages.

This takes a summary and inserts it into an article, not the other way around. It is not currently possible to generate a summary from page content in Expert.

  1. Open a page in Edit mode and from the Editor toolbar, select Style > DekiScript.
  2. In the the DekiScript field, enter the following code:
  3. Move the DekiScript block to change where the summary appears in the article.
  4. Save the page.

Update or remove a thumbnail

To change a thumbnail, hover over it and select the Edit (pencil) icon.

To remove a thumbnail, hover over the image in Page settings and click the Delete (X) icon.

Image of thumbnail with Delete (X) and Edit (pencil) icons inside it


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