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NICE CXone Expert
Expert Success Center

September 2019 Releases

September Updates

Upcoming Announcements

Google+ Removal (Release to be announcement)
Due to the shutdown of Google+ for personal (consumer) accounts, the functionality to share an Expert page to Google+ is being removed. Contact the Support Team with any questions regarding this change.

Release 2019-09-05


Contribution Reports
Fixed an issue where drilling into group data would not function properly if the group had a special character in the name. 

​​​Fixed an issue where conducting a search with an advanced search constraint without providing a value would prevent the page from loading. 

Release 2019-09-12


There were no fixes this week.

Release 2019-09-19


There were no fixes this week.

Release 2019-09-26

This release is complete. The Release was deployed to all Expert sites as of 11:23 am (PT).


User Activity Report Download
Fixed an issue where the User Activity Report download for August and September of 2019 did not contain all events.

Capture Manager for Service Cloud
The following issues were fixed for Editor Lite:

  • Fixed an issue where Editor Lite would not load while using Firefox. 
  • Fixed an issue in Editor Lite where content would not render correctly with the Tools Panel expanded.




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