Skip to main content
NiCE KnowledgeKnowledge
NiCE Knowledge Success Center

Release Notes

Release 2026-08-06

This release is complete. The Release was deployed to all sites as of 12:00 AM (PST) on August 8.

Fixes

GenSearch in the CRM Touchpoint

Before, when GenSearch was enabled for set user groups, the GenSearch option showed in the CRM Touchpoint. Now only users who are part of a permissioned group can see GenSearch.

CSS

Before, CSS was not rendered correctly on some sites based on the region users viewed the site from. Now CSS works as expected regardless of region.

Tables

  • Previously, when a user pasted rows into a table, <p> tags were added to the bottom of the page. This caused unnecessary white space in the document. Now no spaces are added when rows are pasted into a table.
  • Tables were not displaying correctly on mobile when "responsive" was selected. We have fixed this so tables display correctly on all devices.

Page and content length CSV

Before, the API endpoint /@api/deki/site/content/report would generate a timeout error on some sites. We have resolved this so the report runs as expected.

GenSearch Touchpoint filter breadcrumb

Previously, once a search in the GenSearch Touchpoint was refined to a Category, sub-Category, or Guide, there was no way to see or back out of that filtered path except by refreshing the page. This was disruptive, especially when the Touchpoint was embedded in a Support experience.

Now, refining a search adds it to a breadcrumb trail that stays visible while searching. Each previous category in the trail is a clickable link, so users can navigate backwards through the trail, or select Home to clear all filters at once. This matches the functionality of the standard Search Touchpoint.

Enhancements

Enhanced Editor Find / Replace

Previously, when in the HTML view of a page, using find and replace caused the screen to scroll away from its current position when a user tried to backspace, delete, or a replace a word. This made it hard to keep your place while editing in HTML mode.

To resolve this, we have made the following changes:

  • HTML view is now returned in a modal.
  • The Find and Replace panel is placed at the bottom of the modal.
  • F&R text has been sized to match the rest of the Editor UI.

UI - Editor - Find & Replace modal - release fix 20260730.png

Find & Replace

Previously, the "Find in" checkboxes were not in alphabetical order. To match our standard format across the entire UI, and the UI of the listing on the details page, we have reordered the checkboxes so that they are listed as "page content" followed by "page summaries."

Before: After:
UI - Find&Replace - checkboxes release_20260723.png UI - Find&Replace - checkboxes AFTER release_20260723.png
  • Was this article helpful?