GenSearch in the CRM Touchpoint
Before, when GenSearch was enabled for set user groups, the GenSearch option showed in the CRM Touchpoint. Now only users who are part of a permissioned group can see GenSearch.
GenSearch Touchpoint filter breadcrumb
Previously, once a search in the GenSearch Touchpoint was refined to a Category, sub-Category, or Guide, there was no way to see or back out of that filtered path except by refreshing the page. This was disruptive, especially when the Touchpoint was embedded in a Support experience.
Now, refining a search adds it to a breadcrumb trail that stays visible while searching. Each previous category in the trail is a clickable link, so users can navigate backwards through the trail, or select Home to clear all filters at once. This matches the functionality of the standard Search Touchpoint.