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NICE CXone Expert
Expert Success Center

Release Notes

Release 2025-03-27

This release is complete. The Release was deployed to all Expert sites as of 11:53 PM (PST).

Fix

Customer Insights report

User names with a colon [ : ] were causing an error. Spaces and other symbols were unaffected. We have resolved this so that colons do not cause errors anymore.

Enhancements

Find & Replace UI

We have made several updates to the F&R UI for increased accessibility and consistency across the platform:

Item # Change Before: After:
1 Table layout: Cleanup of alignment and padding release 20250327 F&R UI table spacing BEFORE.png release 20250327 F&R UI table spacing AFTER.png
2 Button styling   Assign “mt-button-icon” class to icon buttons, to assist hover-focus states for keyboards.
3 Empty link Previously, the function or purpose of a link that contains no text would not be presented to the user, which could cause confusion for keyboard and screen reader users. Now, the Download Link has text that is visually hidden, but is still visible to screen readers.
4 Empty header A <th> (table header) that contained no text could result in cells with missing or incorrect header information. We added content to the empty header that is hidden both visually and for screen readers. This ensures cells are associated to the correct rows / columns, to improve navigation for users with assistive tech.
5 Return link moved to match overall Dashboard UI release 20250327 F&R UI return link BEFORE.png release 20250327 F&R UI return link AFTER.png
6 Buttons at the bottom of the screen left-aligned to match Expert UI release 20250327 F&R UI button alignment BEFORE.png release 20250327 F&R UI button alignment AFTER.png

The endpoint GET:pages/popular, which shows articles with high page-views, now includes the "Last updated" date as <date.modified>. This provides a reference for how up-to-date a popular page is, enabling content managers to identify out-of-date pages and prioritize those pages for updates, resulting in increased content accuracy and customer satisfaction.

Group enablement for GenSearch

Previously, GenSearch could only be limited by user type. This was not ideal, so we added group enablement to the GenSearch settings in the Dashboard. Both methods (limiting by user type and group) can be used together to gradually roll out access.

UI - GenSearch - Group permissions.png

 

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