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NICE CXone Expert
Expert Success Center

Release Notes

Release 2023-12-07 

This release is complete. The Release was deployed to all Expert sites as of 2:56 PM (PST).



Historical jobs now display on initial page load. Previously, they would only display after a new job was submitted.

Expert for CRM

For links at the bottom of an article, the link balloon panel now appears near the link. Previously, the panel appeared much farther down in the widget, and users had to scroll to see it.

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