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NICE CXone Expert
Expert Success Center

Release Notes

Release 2024-04-25

This release is complete. The Release was deployed to all Expert sites as of 11:54 AM (PST).

Fixes

Search

Search constraints with quotes and a question mark now return results correctly. Previously, searching for something like What does "Expert" mean? would cause an error.

Pinned Pages

Unicode characters now display correctly in the pinned pages widget. Previously, characters were displayed as question marks.

Before: After:
Pinned Pages - Chinese charcters displaying as question marks release_20240418.png Pinned Pages - Chinese charcters displaying correctly release_20240418.png

Enhancement

Review Queue report

There is now an option to download historical Review data, which can be used to audit review history.

Before: After:
Review Manager - Review Queue before release_20240418.png Review Manager - Review Queue - All Reviews History button added.png

The available report download options are:

  • All Reviews: Shows the last state of each Review
  • My Reviews: Shows the reviews you have started
  • All Reviews History: Shows all reviews and each state change along with comments that have been made
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