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NiCE Knowledge Success Center

Release Notes

Release 2026-04-30

This release is complete. The Release was deployed to all sites as of 12:22 AM (PST) on May 5.

Fixes

Videos in the Enhanced Editor
  • Before, you could not double-click a video to edit it. Now, double-click a video to open the edit modal.
  • Videos that were embedded via search result selection in the legacy editor were not returned in the Enhanced Editor. Now, the videos are returned as expected, regardless of which editor was used to add them.
  • Previously, videos added via embed code did not return selection UI. This made it difficult to edit the video's formatting and position within the page. Now, the selection UI works as expected.
Images in the Enhanced Editor

Before, when the alignment of an image was changed, the actual image was added twice. We have fixed this so the image is not duplicated when a user formats it.

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