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NiCE KnowledgeKnowledge

On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

NiCE Knowledge Success Center

Release Notes

Release 2026-10-29

This release is complete. The Release was deployed to all sites in all regions.

Fixes

Instant Translation

Before, Instant Translation could fail with a "Translation Incomplete" error when pages containing an inline SVG with a namespace declaration (for example, a logo in a custom header) did not translate. Now, pages with inline SVGs translate correctly and the SVG is preserved. Also, Tagalog, Haitian Creole, and Dari appeared in the language picker but could cause the same "Translation Incomplete" error. Now, these languages work as expected.

API analytics requests

Before, API Analytics downloads returned “data unavailable” errors for some sites. Now, data downloads successfully for the affected sites.

Content import

Before, clicking Edit in the Content Import Quick Validator, or the page’s own Edit button, could fail to open the article for editing and show a legacy draft activation warning instead. Now, Edit opens the draft editor directly, including for pages that exist only as a draft.

Group naming conflicts during site import

Before, when a site import skipped a group due to a naming conflict, the import finished as completed and did not mention the conflict in the report. Now, skipped groups appear in the import’s CSV report with a clear message, so naming conflicts are visible.

Enhancements

Okta SCIM mapping

You can configure users' seat, role, and group attributes on the Okta side when an Okta SCIM integration provisions users into NiCE KM.

UI

Before, the Single Sign-On Configuration page in the Dashboard had inconsistent spacing: controls, buttons, and checkbox labels sat crowded against each other with little or no separation. Now, the page has consistent spacing and layout, so components are clearly separated and easier to read.

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