February 2017 Releases

Feature enhancements

Added autosuggest functionality to add/remove tag fields in Page Classification Manager
We've added autosuggestion based on previously used tags to the add/remove tag section of the page classification manager.

Bug fixes

• Update to DekiScript RSS feed services
  Fixed an issue where external feed services were not rendering properly.
• Added notification to classification section in the control panel
  We've updated the messaging for the best practices when deleting custom classifications on your site. You can find out more about these best practices by read more about deleting custom classifications.
• Improved performance of copy and move dialogs
  Fixed an issue where the copy and move dialog loading could stall when trying to load a large amount of pages.
• Fixed issue where you were unable to export pages with forward slashes in the title
  Fixed an issue where the export dialog would hang when trying to export pages with forward slashes in the title.

Upcoming feature enhancements

• Touchpoint for Zendesk
  On February 9, 2017 we will be launching our newest feature, Touchpoint for Zendesk. This is a crucial tool for your support agents to understand your customer’s needs by giving search and view history context as well as providing the exact authoritative content to solve their issues. Your agents can meet your customers where they’re at, and be armed in the best way possible to deliver personalized, timely, and most importantly, impactful service.
  
• Customer insights Touchpoint
  Use the customer insights Touchpoint with your customer relationship management (CRM) system to learn what problems your customers are encountering when interacting with your product, to empower your support teams to offer the customer new and untried solutions, and to identify and close self-service documentation gaps.
• Sign-in Touchpoint
  Our sign-in Touchpoint allows your users to log into your Expert site from any of your web properties or applications to give them access to product documentation and help content. It is most useful in conjunction with Touchpoints that require authentication such as search, search-in-place, and customer insights.
• Attachment streaming
  On February 3, 2017, we will be rolling out a new way to stream attachments (images, PDFs, etc). This will only be available for public Expert sites and attachments that are publicly available (no added permissions). This change allows those files to be sent to users across the world more efficiently and will be especially useful when loading these files over mobile devices. If you have any questions please reach out to Expert Support.

Future deprecations

• Contextual help migration
  
  Expert Touchpoints were released over the summer. These embeddable building blocks allow for the sharing of Expert content across multiple channels. Our contextual help Touchpoint was created to replace our older version of contextual help. Over the next few months, we will be converting these old implementations over to the new contextual help Touchpoint. We will be working with those of you still using the old version, to ensure a smooth transition over to the new contextual help Touchpoint.
  
  Why should I convert to the new contextual help?
  
  We are targeting a support deprecation date for the old contextual help implementation on March 2, 2017. If you have any questions, comments, or concerns please contact Expert Support.
  • Easier to create, customize, and use
  • Allows for the use of anchors links
  • Responsive design that works on any device or resolution
     
• IE 10 deprecation in May 2017
  Back in June, we announced the creation of a legacy browser experience that would allow users to view Expert content in deprecated browsers. At the time, we decided that Legacy Browser would work for IE 9 and below. Now that some time has passed and we have analyzed how Expert users view content in Internet Explorer, we would like to add IE 10 to that list in accordance with Microsoft's own End of Support announcement earlier this year.

Feature enhancements

• Touchpoint for Zendesk
  Today we are launching our newest feature, Touchpoint for Zendesk. This is a crucial tool for your support agents to understand your customer’s needs by giving search and view history context as well as providing the exact authoritative content to solve their issues. Your agents can meet your customers where they’re at, and be armed in the best way possible to deliver personalized, timely, and most importantly, impactful service.
  
• Customer insights Touchpoint tool
  Use the customer insights Touchpoint tool with your customer relationship management (CRM) system to learn what problems your customers are encountering when interacting with your product, to empower your support teams to offer the customer new and untried solutions, and to identify and close self-service documentation gaps.
• Sign-in Touchpoint tool
  Our sign-in Touchpoint tool allows your users to log into your Expert site from any of your web properties or applications to give them access to product documentation and help content. It is most useful in conjunction with Touchpoint tools that require authentication such as search, search-in-place, and customer insights.
• Attachment streaming
  We have rolled out a new way to stream attachments (images, PDFs, etc). This will only be available for public Expert sites and attachments that are publicly available (no added permissions). This change allows those files to be sent to users across the world more efficiently and will be especially useful when loading these files over mobile devices. If you notice issues with your attachments not working, you may need to white-list the domain files.mindtouch.com.  Please reach out to Expert Support if you have any questions.

Bug fixes

• Find in view source mode on large pages
  We fixed an issue where using the find tool in the editor view source mode would freeze on pages with a large amount of content.
• Exporting pages with a forward slash in the title
  Fixed an issue that prevented the download of pages that contained a forward slash in their title.
• Find and replace with non-breaking spaces
  Fixed an issue where find and replace in the editor could not target non-breaking space characters correctly.
• IE 11 page summary caching
  Fixed a caching issue in IE 11 that was preventing recently updated page summaries from displaying correctly.
• Deleting default classifications
  Fixed a usability issue where it appeared that you could delete a default classification from the control panel.
• Linking to draft images
  Fixed an issue where a draft that has a link to an image that is attached to a draft, would cause the link dialog's browse tab to not load.
• New page creation menu options
  Fixed a usability issue where the new and option menus are removed when a new page is in edit mode since they are not needed and will create errors if used.
• Blank site name
  Fixed a validation issue where blank site names in the control panel did not trigger an error on save.
• Font styles not overriding correctly
  Fixed an issue in the editor where font styles applied to partially selected elements that already had a previous style on them were not being overridden correctly.
• Contact support button in contextual help
  We fixed an issue where the Contact support button found at the bottom of some search results pages inside a contextual help Touchpoint tool would not redirect to the support form correctly.
• Invalid timezone format in RSS feed
  Fixed an issue where an invalid timezone format would cause an error in pages/{pageid}/feed.
• Editor font drop-downs
  Fixed an issue where the unique style for font face and font size were not being displayed correctly in their editor toolbar drop-downs.
• Search-in-place Touchpoint cursor
  Fixed an issue where the cursor would jump to the end of the text when typing a query into a search-in-place field even if the original position of the cursor was in the middle of the text.

Upcoming feature enhancements

• An even more secure Expert experience
  Most Expert customers have moved over to a more secure experience for their users. This move has been to require HTTPS connections completely across their sites (the "S" stands for secure). Google recently announced that they are moving towards encouraging a more secure internet and boosting sites that require an HTTPS encryption method. Enhancing your Google presence can drive even more new and existing customers to your brand. We will be sending out more information regarding this switch on Tuesday, February 14, 2017.

Feature enhancements

• Less CSS pre-processor update
  We have updated the version of Less that renders our CSS in our current skin, legacy browser, and Touchpoints. Discover more about Less in Expert by reading our article Learn about Less.

Bug fixes

• Missing timezone causing notification failure
  Fixed an issue where page notifications were not being sent if the site's timezone was never set.
• Whitespace encoding in custom CSS (hotfix)
  We fixed an issue where a Unicode character that looked like whitespace was causing our LESS processing to fail after upgrading the version.

Upcoming feature enhancements

• An even more secure Expert experience
  Most Expert customers have moved over to a more secure experience for their users. This move has been to require HTTPS connections completely across their sites (the "S" stands for secure). Google recently announced that they are moving towards encouraging a more secure internet and boosting sites that require an HTTPS encryption method. Enhancing your Google presence can drive even more new and existing customers to your brand. We will be sending out more information regarding this switch on Tuesday, February 21, 2017.
• New and improved sitemap.xml
  We have updated how we generate our XML sitemaps to better handle large sites (50,000 + pages) and page permissions. XML sitemaps make it easier for search engines to find all the pages on your Mindtouch site quickly. There will be no loss in functionality with this change and we are currently testing on large sites before we release to everyone in the coming weeks.

Bug fixes

• Console errors when editing drafts
  Fixed some console errors when editing drafts as a Draft Contributor.
• File name conflict with spaces vs underscores
  Fixed a bug where spaces and underscores in file names were being treated the same when importing or exporting files. For example, "Test_1" and "Test 1" would be seen as identical files.
• Wrong name in Path manager revision history
  Fixed a bug in the Path manager revision history where the author's username would display instead of the display name.
• Attachment description editing
  Fixed a bug in attachment description editing where hitting the 'ENTER' key did not save the description typed.
• Content aging query parameter
  Fixed an issue where URL query parameters used to filter the results on the page simply loaded all results.

Upcoming feature enhancements

• An even more secure Expert experience
  Most Expert customers have moved over to a more secure experience for their users. This move has been to require HTTPS connections completely across their sites (the "S" stands for secure). Google recently announced that they are moving towards encouraging a more secure internet and boosting sites that require an HTTPS encryption method. Enhancing your Google presence can drive even more new and existing customers to your brand. We have sent out information regarding this to all Expert support contacts. If you have any questions, comments, or concerns please contact Expert Support. 
• New and improved sitemap.xml
  We have updated how we generate our XML sitemaps to better handle large sites (50,000 + pages) and page permissions. XML sitemaps make it easier for search engines to find all the pages on your Mindtouch site quickly. We have tested on large sites and will be releasing this new functionality next week.
• Reports broken out into their own pages
  The five Expert reports located at path /Special:Reports will soon be available at their own unique URLs:
  
  1.  The content aging report will be visible at path /Special:AgingReport
  2.  The search report will be visible at path /Special:SearchReport
  3.  The site activity report will be visible at path /Special:SiteActivityReport
  4.  The community scoring report will be visible at path /Special:SiteQualityReport
  5.  The site usage report will be visible at path /Special:SiteUsageReport
  
  The original path /Special:Reports will no longer direct users to the listed reports, but to the dashboard where the reports can be found.