Skip to main content
NICE CXone Expert

We will be updating our infrastructure on Dec 2, 2023. Sites will be down starting at 8pm Pacific time. This may last up to 3 hours.

Expert Success Center

Add a new page

Applies to:
MindTouch (current)
Role required:
Draft Contributor
Create new live or draft pages in your site with default page templates.

Adding a new page adds a page type to your site. These page types are pre-formatted out-of-the-box, but you can modify the page templates via the Template Directory or create custom page templates that align to these page pypes.

The Add new page dialog may present page types that do not conform with proper site structure. Guided Content Framework is a feature that protects your site structure. 

Choose your new page template

  1. Navigate to the page under which you want to create a new page and select New from the toolbar.
  2. From the Add New Page dialog, select a New Page Template.
    New page dialogue - under guide.png
  3. Select either the Create live or Create draft button and click Create.

Any content added within the Editor area of the New Page Template will appear in the new page. Any content added to the Page Summary of the New Page Template within the Template Directory will not populate the Page Summary of the new page.

Add content to new page

  1. Title your page. 
  2. Replace instructional text with your content.
  3. If applicable, add images, videos or tables to enhance your content.
  4. Click Save.

The DekiScript code at the top of the page, and any references to page type tags (such as the line "Tags recommended by the template…"), determine how the page behaves. If you see these elements on newly created pages, do not remove them.

Configure page settings

  1. Expand Page Settings (above your new title).
  2. Hover over the Add page summary field to display the page summary edit icon Page Summary Pencil.png
  3. Click the icon and enter a page summary.
  4. Click Add page thumbnail to add the display icon for your category.
  5. Choose whether to display your category as Simple or Detailed (decide which option is better for you).
  6. Make sure that Page type is set to Category
  7. If you have not yet set up any custom classifications, set a Stage value to help you later identify articles in certain stages of your workflow. 
  8. Apply appropriate Tags to your article. Press Enter after entering each tag.

Tags determine which pages the platform recommends at the bottom of your page, so keep tags consistent. The more tags pages have in common, the more likely they will be recommended together. 

Publish your draft (if applicable)

If you created your page in Draft mode, when you are ready to publish the page to your live site, click Publish.

If you do not see a How-to after publishing it under a Guide page, make the article a Topic and it should appear.

  • Was this article helpful?