Skip to main content
NICE CXone Expert
Expert Success Center

Site structure examples

Applies to:
MindTouch (current)
Role required:
N/A
The particular page organization will differ for every Expert site, but should follow proper site structure.

Expert site structure, protected by Expert Guided Content Framework, creates content organization that is optimized for users.

► Video: Structure best practices

Common structure examples

► Category

► Guide

► Topic

► How-To

► Reference

You may add How-To and Reference pages directly beneath Guides. It is not required to add Topics beneath a Guide. As your content grows, you likely will end up adding Topic pages to group your articles within Guides.

It is possible to nest multiple categories if, for example, you needed to organize your content by language or persona, then product suite, and then version.

► Category

► Category

► Category

► Guide

► Topic

► How-To

► Reference

Add multiple topics at the Guide level.

► Guide

► Topic

► Reference

► How-to

► Topic

► Reference

► How-to

Example wireframe of what structure would look like on MindTouch

Article with a sub-article

If you need another structural level in your Guide you can add a Reference or How-To article under a Topic, but you cannot add a Topic under a Topic, or any articles under a Reference or How-To. 

Nested Guides

Do not nest Guides inside of Guides

Instead, have the Guide live next to the Guide.

Articles below a Category

Articles cannot live directly under a Category.

Articles must live within a Guide to be visible. 

Categories nested in a Guide

You cannot add a Category below a Guide. 

A Category can only live below a Category to be visible. 

For your content to be visible, it is important that you follow these best practices for content structure inside of Expert.


Video: Structure best practices

 

 

  • Was this article helpful?