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Structure best practices

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Applies to:: CXone Mpower Expert (current)
Role required:: N/A

Article with a sub-article

If you need another structural level in your Guide you can add a Reference or How-To article under a Topic, but you cannot add a Topic under a Topic, or any articles under a Reference or How-To.

Wireframe example of the does and don'ts of adding articles below articles in a Guide

Nested Guides

Do not nest Guides inside of Guides

This image shows how you are not suppose to add Guides below Guides

Instead, have the Guide live next to the Guide.

This image shows the correct way of putting a Guide next to a Guide or Category

Categories nested in a Guide

You cannot add a Category below a Guide.

This image shows how Categories cannot be added below a Guide

A Category can only live below a Category to be visible.

This image shows how Categories can only live below other Categories

Articles below a Category

Articles cannot live directly under a Category.

This images shows that images cannot be placed directly below a Category

Articles must live within a Guide to be visible.

This images shows how articles can only live within Guides.

For your content to be visible, it is important that you follow these best practices for content structure inside of NiCE Knowledge Management.