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NICE CXone Expert

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Expert Success Center

Control Panel

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The Control Panel includes tools to manage permissions, global site branding, and other system configurations.

Access the Control Panel from Toolbar > Site tools > Control Panel.

Product Info

The Product Info section shows the following information about the site:

  • Expiration date
  • Owner (admin)
  • Registered seats, filled and available
  • Next billing date

Product Info box, showing the site's expiration date, site Admin, number of registered and available seats, and next billing date.

What version of CXone Expert am I using?

Users & Groups

View and manage users and groups. Run a report on your groups and the members in each.

Control Panel, Groups section showing a list of groups, the number of members in each, and the role assigned to the group. There are buttons to add a group, export the groups as a CSV file, or export the group members as a CSV file. There is a search field to look for groups if you have a long list.

Branding

Manage your site's branding, including logos, icons, custom HTML, and custom CSS.

Maintenance & History

Restore deleted pages and files, and view information about when they were deleted and by whom.

System Settings

Determine how your site integrates with Google Analytics and social media platforms, customize Editor callouts, and recommend articles for specific search queries.

Configuration page of the Control Panel, showing where to enter or change: your company's name, the URL of your site, options for page notifications and feedback, the site name to be displayed in the browser tab, a site description, email address for user feedback, and an email address for page notifications.

 

 

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