Training Hub
Welcome to Expert Training!
This section is setup to be self driven, topic based learning. Choose the topic you want to learn, watch the videos, and then review the correlating articles for written instructions, additional details, and further learning.
Here are the topics we recommend based on your skill level or desired learning outcome...
CXone Expert UI
Structuring your Content
CXone Expert Editor
Content Management
Drafts, Draft Manager, Review Manager, and Schedule Publication
Content Maintenance
Custom Classifications and Search
User Types and Seated Member Roles
Securing Content in CXone Expert
Dashboard and Control Panel
GenSearch Training and Certification