Skip to main content
NiCE KnowledgeKnowledge

On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

NiCE Knowledge Success Center

Who is NiCE Knowledge Management for?

  1. Last updated
  2. Save as PDF

NiCE Knowledge Management is for people who have knowledge that they want to share as a single source of truth with internal and public consumers. Whether your users are coming from a search engine or your product home page, whether they need help from a chatbot or an agent, if they're on mobile or desktop devices, NiCE KM gets them the information they need in the ways they prefer to minimize friction.

NiCE Knowledge Management is for:

  • Consumers (CX)
  • Agents / Employees (AX / EX)
  • Technical Customer Support
  • Customer Success Managers
  • Knowledge Managers / Content Managers
  • Anyone using a CRM to manage customer information and interactions
  • Organizations that focus on knowledge-centered service (KCS)
  1. Back to top
  • Was this article helpful?

Recommended articles

  1. Article type
    Topic
  2. Tags
    This page has no tags.